How to Prepare for Air Travel with a Disability

type

status

date

slug

summary

Understanding Your Rights Under the Air Carrier Access Act

The Air Carrier Access Act is designed to ensure that passengers with disabilities are not discriminated against during air travel. Here are some of the critical rights and services mandated by the DOT under this act:

1. Equal Access to Air Travel

Under the ACAA, airlines are prohibited from refusing transportation to a passenger based solely on their disability. Additionally, they cannot require passengers with disabilities to travel with an attendant or produce a medical certificate, except under specific circumstances outlined in the regulations. This provision ensures that all passengers, regardless of their physical or mental condition, can travel with dignity and independence.

2. Assistance with Boarding and Deplaning

Airlines must provide assistance to passengers with disabilities during enplaning, deplaning, and connecting flights. This includes providing both personnel and equipment to assist passengers with mobility impairments. However, passengers traveling to smaller cities should check with the airline regarding the type of aircraft being used, as some small commuter planes may not be accessible to individuals with severe mobility impairments.

3. Accessible Communication for Passengers with Hearing or Speech Impairments

Airport terminals and airline reservation centers are required to have TDD (Telecommunication Device for the Deaf) devices available for passengers with hearing or speech impairments. Moreover, airlines must ensure that passengers with vision or hearing impairments have timely access to essential information, such as gate assignments, flight delays, and safety instructions, both at the airport and onboard the aircraft.

4. Wheelchair Accessibility on Aircraft

Newer wide-body aircraft must feature a wheelchair-accessible lavatory and an onboard wheelchair. For other flights, airlines must provide an onboard wheelchair upon request, provided the request is made at least 48 hours before departure. Additionally, air carriers must accept wheelchairs as checked baggage without requiring passengers to sign liability waivers, except in cases of pre-existing damage.

5. Accommodation for Passengers with Mobility Aids

Most new airplanes are required to have movable armrests on at least half of the aisle seats and onboard storage for one folding passenger wheelchair. This feature is particularly helpful for passengers who need extra space or assistance while boarding or disembarking from the aircraft.

6. Service Animals in the Cabin

Airlines must allow service animals to accompany passengers with disabilities in the cabin, as long as the animals do not block the aisle or any emergency evacuation route. This provision ensures that passengers who rely on service animals for support and assistance can travel without unnecessary restrictions.

7. Emergency Exit Row Restrictions

To comply with FAA safety rules, passengers seated in emergency exit rows must be able to perform specific functions related to emergency evacuations. Passengers with disabilities who may not meet these criteria will be assigned alternative seating that ensures both their safety and compliance with federal regulations.

8. Oxygen Policies and Restrictions

Passengers are not permitted to bring their own oxygen onto the aircraft due to FAA regulations. However, most airlines offer aircraft-approved oxygen for a fee. It's essential to check with your airline in advance regarding the availability and cost of this service.

9. No Additional Charges for Required Services

Airlines are not allowed to charge passengers for any services required by the ACAA. Whether it's assistance with boarding, the provision of an onboard wheelchair, or the acceptance of a service animal, these services must be provided free of charge to ensure equal access for all passengers.

10. Resolution of Complaints and Disputes

If a dispute arises between a passenger and the airline regarding disability-related services, the airline must make a specially-trained Complaints Resolution Official (CRO) available to resolve the issue. Additionally, every airport must have a copy of the DOT rule available for reference to ensure that passengers are informed of their rights.

Preparing for Your Flight: Key Steps to Take

To ensure a smooth travel experience, follow these steps before your flight:

Contact Your Airline in Advance: Call your airline ahead of time to inform them of any assistance you may need, such as a wheelchair, special seating arrangements, or oxygen service. Make sure to provide at least 48 hours’ notice for any specific requests.

Reconfirm Assistance Before Your Trip: It's wise to call the airline again a day or two before your trip to reconfirm any arrangements. This will help avoid any last-minute confusion or delays at the airport.

Check TSA Guidelines: Visit the TSA website to stay updated on the latest security information, especially regarding the transportation of medical devices, medications, and mobility aids.

<ins/>

Frequently Asked Questions About Air Travel for Passengers with Disabilities

Can airlines refuse to allow a passenger with a disability to fly?

No, airlines are not allowed to refuse a passenger based solely on their disability. They cannot require an attendant or medical certificate except in rare situations specified by DOT regulations.

What should I do if I need special assistance at the airport?

Contact your airline in advance and specify the type of assistance you need, such as wheelchair service or help with boarding. Confirm these arrangements 48 hours before departure and again closer to your flight date.

Are service animals allowed on all flights?

Yes, service animals are allowed to accompany passengers in the cabin, provided they do not obstruct aisles or emergency exits. Inform the airline in advance to ensure proper accommodation.

What if I have a complaint about my airline's service?

If you have a complaint about disability-related services, ask for the airline's Complaints Resolution Official (CRO). This individual is trained to handle and resolve disputes according to DOT regulations.

By understanding your rights and preparing ahead of time, you can ensure a smooth and enjoyable air travel experience. Remember, the key to a stress-free journey is communication with your airline and awareness of the rules that protect your rights as a passenger with a disability. Safe travels!